Our goal is to achieve total internal and external Customer Satisfaction and to deliver error free products on time, with service second to none. We will strive to establish an environment of mutual trust and understanding which provides for the education, safety, training and empowerment of all Diba employees.
Diba’s Quality Objectives
To deliver Continuous Improvement enhancing Internal and External Customer Satisfaction. Measured through improvements in the following Key Performance Indicators:
• On Time Delivery
• Product Quality Performance
• Warranty Returns
• Customer Complaints
The President of Diba Industries, Inc. has defined the company’s policy for quality. This quality policy states our commitment to quality and is relevant to our organizational goals and the expectations and needs of our customers. Diba has ensured that this quality policy is understood, implemented, effective and maintained at all levels. The objectives for meeting the quality policy and the review of the relevance of the quality policy are conducted during monthly Management Reviews of the QMS.
“We are all committed to continually improve the effectiveness of our Quality System.
The quality management system is an integral part of all the corporation’s management and production processes. It is not a separate element or function; each and every aspect of the day-to-day operations of the corporation shall be conducted in accordance with the quality policies contained in this manual. It is designed to integrate human, technical and material resources in a manner that results in optimum production consistent with the highest possible quality standards.
There are no exceptions to this commitment. This quality policy has been communicated to each and every employee, including management. They are expected to understand the purpose of the quality management system and work towards our quality commitment. Success requires satisfied customers. This Quality Assurance System reflects the corporation’s total commitment to achieving the goal of meeting the needs of our customers efficiently and safely.
The Head of Quality is responsible for the implementation and continued suitability of the procedures. This administrative responsibility complements but in no way reduces or removes the responsibility of the President, managers, supervisors or employees of their quality control duties. Quality is everyone’s business. There are no exceptions. Any problems that cannot be resolved through normal interdepartmental channels are to be immediately referred to me.”