When All Else Fails, Listen To Your Customer

Posted on October 13, 2016

At Diba, we strive to be close enough to customers that they will share their fluid handling challenges with us. Here is one such case below.

The Need:
The R&D Engineers at a Diba customer in the business of manufacturing diagnostic test kits for clinical labs asked us to investigate possible improvements in probe manufacturing on their flagship HPLC instrument.

The Customer Challenge:
During periodic instrument refining, this global customer uncovered a potential problem with the piercing probe at the point of sample aspiration on their HPLC instrument. Although the instrument’s probe functioned as required, coring occurred as it pierced the caps of sample test tubes.

The Solution:
Our engineered solution improved the probe by smoothing the finish to the side-hole port without changing the basic design. As a result, this customer was able to reduce coring by more than 50%, reducing the risk of unwarranted service calls or premature probe replacement.

Have you had experiences in your career where listening to customer needs improved a design and added value? How about where you partnered with a customer to create an innovative solution within design fluidics?

Leave a comment and share your thoughts and experiences.

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Categories: Probes

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